Terms of Service

Last updated: August 2026

By accessing this website or placing an order with Kneadly, you agree to these Terms of Service. These Terms apply to purchases made through our website and should be read together with our Shipping, Returns and Privacy policies.

1. Product Use

The Kneadly Pro is a personal wellness massage device intended for general muscle relaxation and personal wellness use, including use around areas such as the neck, shoulders, back and legs.

Kneadly Pro is not a medical device. Kneadly does not provide medical advice and does not claim that the product diagnoses, treats, cures or prevents any disease, injury or medical condition. Individual experiences and results may vary.

Customers are responsible for using the product appropriately and in accordance with any instructions supplied with it. Stop using the product if its use causes pain, numbness, significant irritation or other unexpected discomfort.

If you are pregnant, use an implanted medical device such as a pacemaker, have a medical condition affecting your nerves or circulation, have a recent injury or surgery, or are otherwise unsure whether the product is suitable for you, consult an appropriately qualified healthcare professional before use.

2. Prices and Payment

Prices displayed on our website are shown in the currency indicated at checkout. Prices, discounts and promotional offers may change at any time before an order is placed.

Submitting payment does not guarantee acceptance of an order. We reserve the right to decline or cancel an order where reasonably necessary, including because of stock availability, payment problems, suspected fraud, incorrect pricing or other legitimate operational reasons.

If we cancel a paid order before fulfillment, the applicable payment will be refunded.

3. Shipping and Delivery

Orders are processed and delivered using third-party fulfillment providers and shipping carriers.

Any processing or delivery estimates displayed on our website are estimates unless expressly stated otherwise. Delivery can occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, transportation disruptions, peak-season demand and other logistical events.

Kneadly is not responsible for delays caused solely by third-party carriers or circumstances outside our reasonable control to the maximum extent permitted by applicable law.

However, nothing in these Terms removes any statutory rights customers may have when an order is materially delayed, lost or not supplied.

Where applicable law requires us to notify you of a shipping delay, provide a cancellation option or issue a refund, we will comply with those requirements.

Customers are responsible for providing an accurate and complete delivery address. Additional costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility where permitted by law.

4. Packaging

Product packaging may occasionally experience minor cosmetic damage during storage, handling or transportation.

Minor damage to external packaging that does not affect the safety, operation, condition or intended use of the product will not necessarily constitute a product defect.

This does not exclude any rights or remedies available to you under applicable consumer law where the product itself is damaged, defective, unsafe, materially different from its description or otherwise fails to meet a mandatory consumer guarantee.

5. Product Appearance

Because of manufacturing updates, photography, screen settings and production batches, minor differences in packaging, colour, finish or other non-material characteristics may occur.

We will not intentionally substitute a materially different product for the product ordered without appropriate disclosure or consent where required.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Kneadly and its owners, employees, contractors and service providers will not be liable for indirect, incidental, special or consequential losses arising from the purchase or use of our products where such liability may lawfully be excluded or limited.

Customers are responsible for following product instructions and using the product only for its intended purpose.

Kneadly is not responsible for loss or damage resulting from misuse, unauthorized modification, failure to follow supplied instructions, or use contrary to warnings provided with the product, except to the extent responsibility cannot lawfully be excluded.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory warranty, remedy or other right that cannot legally be excluded or restricted.

7. Returns, Refunds and Defective Products

Returns and refunds are handled according to our Returns & Refunds Policy and applicable consumer law.

Our voluntary return policy is provided in addition to, and does not replace, any mandatory rights customers may have concerning defective, damaged, unsafe, incorrectly supplied or materially misdescribed products.

8. Third-Party Services

We may rely on third parties to provide services including payment processing, fulfillment, shipping, analytics and website infrastructure.

We are not responsible for independent interruptions or failures of third-party services outside our reasonable control, except where applicable law makes us responsible for providing a remedy to the customer.

9. Promotions

Discount codes, introductory offers and other promotions may be subject to additional conditions. Unless otherwise stated, promotions cannot be combined.

We reserve the right to correct genuine pricing or promotional errors and to withdraw or modify promotions before an order is placed.

10. Intellectual Property

The Kneadly name, branding, website design, original photographs, graphics, written content and other original materials appearing on this website belong to Kneadly or are used with appropriate permission and may not be reproduced or commercially exploited without authorization, except where permitted by law.

11. Changes to These Terms

We may update these Terms periodically to reflect changes to our products, services, business practices or legal obligations.

Changes will apply from the date the revised Terms are published and will not retroactively remove rights that have already arisen from an existing order.

For questions, contact hello@kneadlyco.com.